Effective Date: 30-Sep-2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING, BROWSING, USING OR PLACING AN ORDER THROUGH THIS WEBSITE, YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS.

These Terms and Conditions (“Terms”) govern access to and use of the website available at Parage Unify Crafts that is owned, operated and controlled directly by the Entity, through which Products are made available for sale directly by the Entity (“Website”). For the avoidance of doubt, “Website” excludes any third-party e-commerce marketplace, aggregator or social commerce interface where checkout, order fulfilment or the contractual relationship with the User is controlled by a party other than the Entity.
The Website is owned, operated and managed by RD METAL WORKS (“Entity”), carrying on business under the brand names “PARAGE” and “UNIFY” (each a “Brand” and collectively, the “Brands”).
The Entity is engaged, inter alia, in the business of designing, manufacturing, marketing and selling a wide range of home and kitchen products, including cutlery, dinnerware, serveware, kitchen tools, lifestyle products and other similar items, under its Brands, through the Website and through other authorised online sales channels.
The Brands displayed on the Website are proprietary Brands of the Entity and do not constitute separate legal entities. All Products offered under either Brand are offered by, and all contracts for sale are entered into with, the Entity. Any reference to “PARAGE,” “UNIFY,” “we,” “us” or “our” in these Terms shall be construed as a reference to the Entity.
These Terms apply exclusively to purchases made directly through the Website. Purchases made through any third-party marketplace or offline outlet, where applicable, shall be governed by the terms and conditions of the respective marketplace or point of sale, and not by these Terms. 
Any personal information collected from, or otherwise received from, a User in connection with the User’s access to or use of the Website shall be processed in accordance with the Privacy Policy available at Term and Conditions and applicable data protection and privacy laws.
By visiting, browsing, using, purchasing from or signing up on the Website or any other service in any manner whatsoever as available on the Website, You imply that You have read, understood, and accepted the Terms along with the Privacy Policy, Shipping Policy, Cancellation, Return, Exchange, and Refund policy, and any additional terms and conditions or policies referenced through these terms and conditions herein and/or available by hyperlink. These Terms and Conditions apply to all Users of the Website, including without limitation Users who are browsers, visitors, customers, purchasers and/or contributors of content. If You do not agree with any part of the Terms, refrain from using the Website. These Terms and Conditions govern Your use of the Website, in addition to any transactions or interactions that take place on it. 
If the User does not agree with these Terms, the User must discontinue access to and use of the Website and shall not place any order for Products through the Website.
The Entity shall operate the Website and provide the Products in accordance with applicable laws, including applicable consumer protection, e-commerce, information technology and data protection laws.
These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signature.

1. DEFINITIONS
a.“Acceptance ” means the Entity’s confirmation of acceptance of an order placed by the User through the Website, communicated through email, SMS or any other communication channel provided by the User. A contract of sale shall be concluded only upon such Acceptance by the Entity.
b. “Brand” and “Brands” shall have the meaning assigned to such terms in the preamble to these Terms.
c. “Bulk Inquiry Form” means the inquiry form made available on the homepage of the Website through which a User may submit an inquiry for the bulk purchase of Products.
d. “Content” means all text, photographs, images, product descriptions, graphics, videos, logos, trademarks and other materials available on the Website.
e. “Corporate Gifting Section” means the section made available in the Website through which a User may submit an inquiry for the corporate purchase of Products for gifting purposes.
f. “Entity” shall have the meaning assigned to it in the preamble to these Terms, and shall include its legal heirs, executors, administrators and permitted assigns.
g. “Products” means the products displayed and offered for sale through the Website, under either Brand, from time to time.
h. “User”/ “You” / “Your” means any person accessing, browsing, or purchasing Products through the Website.
i. “Website” shall have the meaning assigned to such terms in the preamble to these Terms.

2. ACCEPTANCE OF TERMS
2.1 By accessing, browsing or otherwise using the Website, or by placing an order for Products, the User agrees to be bound by these Terms and the policies expressly incorporated into these Terms.
2.2 The User shall review these Terms and the applicable policies before using the Website or placing an order. If the User does not agree to any provision of these Terms, the User shall discontinue use of the Website and shall not place any order.
2.3 The Entity may, from time to time, make certain policies, guidelines or Product-specific terms available on the Website. Such terms shall apply to the extent specifically stated therein and shall be read together with these Terms.

3. ELIGIBILITY AND USER INFORMATION
3.1 The Website does not prescribe any specific minimum age, residency requirement for general access to or use of the Website.
3.2 The Website is intended for use by persons capable of entering into legally binding contracts under applicable law. Minors may access the Website only under supervision and with consent of their parent/legal guardian; however, any purchase of Products through the Website shall be made only by a person legally competent to contract under applicable law.
3.3 The User agrees to provide information that is true, accurate, complete and current whenever required by the Entity, and to promptly update such information where it changes. The Entity reserves the right to refuse an order, restrict access or cancel an order where the information provided by the User is inaccurate, incomplete, misleading, and/or appears to have been provided for an unlawful or fraudulent purpose, subject to applicable law.

4. WEBSITE ACCESS AND ACCEPTABLE USE
4.1 Subject to compliance with these Terms, the Entity grants the User a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Website solely for lawful, personal and non-commercial purposes, except for bulk or corporate purchases made through the Bulk Inquiry Form or Corporate Gifting Section, which may be commercial in nature and shall, save as otherwise agreed in writing, continue to be governed by these Terms.
4.2 The User shall use the Website responsibly and in accordance with applicable laws.
4.3 The User shall not:
a. attempt to gain unauthorised access to the Website, its systems, servers or networks;
b. introduce, transmit or distribute viruses, malware or other harmful code;
c. interfere with, disrupt or compromise the security, operation or integrity of the Website;
d. use bots, crawlers, scrapers, automated tools or similar methods to access, extract or collect information from the Website without authorisation;
e. copy, reproduce or commercially exploit any Content or other material without prior written permission;
f. impersonate any person or entity;
g. provide false, misleading or fraudulent information;
h. place fraudulent, unauthorised or abusive orders;
i. circumvent any security, access-control or technological measure implemented by the Entity; or
j. use the Website or Products for any unlawful, fraudulent, abusive or unauthorised purpose.

5. ACCOUNT REGISTRATION AND SECURITY
5.1 Registration or creation of a user account is not mandatory for browsing or using the Website or for placing an order. Where the User chooses to create an account, or where information is otherwise collected at checkout, the User shall provide information that is true, accurate, accurate and complete and shall keep such information updated.
5.2 Where an account is created, the User is responsible for maintaining the confidentiality and security of the User’s account credentials and for all activity carried out through the User’s account.
5.3 The User shall immediately notify the Entity if the User becomes aware of any unauthorised access to or use of the User’s account.
5.4 The User shall not create multiple accounts for fraudulent or abusive purposes, access another person’s account without authorisation, impersonate another person or entity, or provide false or misleading information.
5.5 The Entity may take actions including suspension or termination in accordance with Clause 20, where it reasonably believes that the account or order is fake or fraudulent, or that the Website has otherwise been misused.
5.6 The Entity shall not be responsible for loss or damage arising solely from the User’s failure to maintain the confidentiality of account credentials, except to the extent caused by the Entity’s failure to exercise reasonable care or where otherwise required under applicable laws.
5.7 By providing contact details and using the Website, the User agrees to receive transactional or service-related communications relating to orders, payments, delivery, returns, refunds, account security and other service-related matters through email, SMS, telephone or other communication channels provided by the User, subject to applicable laws. Any promotional or marketing communications shall be sent only in accordance with applicable consent requirements.

6. PRODUCTS AND PRODUCT INFORMATION
6.1 The Website enables the User to browse and purchase Products offered by the Entity under its Brands. The Entity makes reasonable efforts to ensure that Product descriptions, images, specifications and prices displayed on the Website are accurate and up to date and are provided for general information and purchase facilitation.
6.2 Reasonable variations in the appearance, colour, finish or measurements of a Product may occur between the Product as displayed on the Website and the Product received by the User, owing to factors including display or device settings, photography, and manufacturing processes. 
6.3 Product images displayed on the Website are intended for illustrative purposes and may not always exactly represent the Product received by the User. The Entity shall endeavour to ensure that the information displayed on the Website is accurate but does not warrant that all descriptions, images, specifications or other content will always be completely error-free. Nothing contained in this Clause shall exclude, restrict or limit any rights, remedies or protections available to the User under applicable law.
6.4 The Entity reserves the right to correct typographical, pricing, product or other errors, modify product descriptions or update specifications, update information, or discontinue any Product at any time without prior notice. Such changes shall not affect orders that have already been accepted by the Entity, except where otherwise permitted or required under applicable laws. In such cases, any applicable refund shall be processed in accordance with the Cancellation, Return, Exchange and Refund Policy and applicable law.

7. PRODUCT QUALITY AND MANUFACTURING DEFECTS
7.1 The Entity endeavours to ensure that Products supplied through the Website conform to their descriptions, specifications and applicable quality standards.
7.2 Where a User receives a Product that is damaged, defective, incorrect or materially different from the Product ordered, the User shall notify the Entity within the applicable period and in accordance with the applicable Cancellation, Return and Refund Policy. Any return, replacement, repair or refund arising from such claim shall be governed by the applicable Cancellation, Return, Exchange and Refund Policy and subject to applicable law, save that where the Product is covered by the Entity's warranty or guarantee, such claim shall, to the extent applicable, be dealt with in accordance with the terms of such warranty or guarantee.
7.3 A claim relating to a manufacturing defect, damage or an incorrect Product may be subject to reasonable verification by the Entity. Such verification may include photographs, videos, packaging details, order information or physical inspection of the Product, where reasonably required.
7.4 Normal variations in appearance, finish, texture or measurements that are consistent with the nature of the Product, disclosed Product information, or reasonable manufacturing tolerances, shall not, by themselves, constitute a defect.

8. PRODUCT AVAILABILITY
8.1 All Products displayed on the Website are subject to availability. Display of a Product on the Website does not constitute a guarantee that the Product will remain available indefinitely for purchase. 
8.2 The Entity reserves the right to limit the quantity of a Product that may be purchased by a customer, restrict sale of Products to certain persons or locations, or cancel an order where a Product is unavailable or where such action is reasonably necessary due to operational, legal, technical or other legitimate reasons.

9. ORDERS AND ACCEPTANCE
9.1 The display of a Product on the Website constitutes an invitation to the User to make an offer to purchase such Product and does not, by itself, constitute an offer or a guarantee of availability.
9.2 When the User places an order through the Website, the User makes an offer to purchase the selected Products in accordance with these Terms. The order remains subject to Acceptance by the Entity and availability of the Product. 
9.3 The Entity reserves the right to accept, reject or cancel an order, prior to Acceptance. After Acceptance, the Entity may cancel an order where reasonably necessary due to Product unavailability, pricing or listing errors, inaccurate User information, suspected fraudulent or unauthorised activity, technical errors, or where required under applicable law. Save for an order placed pursuant to the Bulk Inquiry Form or Corporate Gifting Section in accordance with Clause 4.1, the Entity may also cancel an order where it reasonably believes that such order is intended for bulk purchasing, unauthorised resale, commercial distribution, diversion or other activity that may adversely affect the Brands or Entity’s authorised sales channels. 
Subject to the foregoing exception for orders placed pursuant to the Bulk Inquiry Form or Corporate Gifting Section, and for the purposes of this Clause, bulk purchasing, unauthorised resale or commercial distribution may include, without limitation, orders placed in quantities or patterns that reasonably indicate an intention for resale, commercial distribution, diversion or use outside ordinary personal consumption, including repeated purchases, multiple orders placed through related accounts, or other circumstances indicating unauthorised commercial activity.
9.4 Where an order is accepted, the Entity shall communicate an order confirmation to the User through email, SMS or another communication channel provided by the User. Such order confirmation shall constitute Acceptance of an Order by the Entity.
9.5 Where an order is cancelled by the Entity after payment has been received, the applicable amount paid by the User shall be initiated in accordance with the applicable cancellation, Return, Exchange and Refund Policy, the applicable payment method and applicable law, subject to applicable payment-processing timelines. 
9.6 The Entity may restrict, decline, suspend or withdraw the Cash on Delivery (“COD”) facility for a User, order, Product or delivery location where it reasonably identifies repeated non-acceptance or rejection of COD orders, repeated cancellations, excessive return-to-origin instances, fraudulent or abusive ordering behaviour, misuse of COD or other legitimate operational concerns. Where the COD facility is restricted or withdrawn, the Entity may require the User to use an alternative payment method, including prepaid payment, for subsequent orders, subject to applicable law.
9.7 Where an order is cancelled after dispatch due to any reason permitted under these Terms, the Entity may initiate appropriate action including recall of the shipment, refusal of delivery, return-to-origin arrangements, or refund of amounts paid by the User in accordance with the applicable Cancellation, Return, Exchange and Refund Policy and applicable law.

10. PRICING AND PAYMENT
10.1 The price payable for a Product shall be the price displayed on the Website at the time the order is placed, together with applicable taxes, delivery charges and other charges communicated to the User at or before checkout.
10.2 The Entity reserves the right to modify Product prices from time to time. Any such price changes shall not ordinarily affect orders already accepted by the Entity except where the displayed price was incorrect due to an obvious pricing error, technical error, system error or other circumstances permitted under applicable law. In such cases, the Entity may cancel the affected order and, where payment has already been received, initiate a refund in accordance with Clause 9.5 and the applicable Cancellation, Return and Refund Policy. 
10.3 Payments made through the Website shall be made through the online payment methods made available on the Website and/or through COD, where offered at checkout. Online payments shall be processed through authorised payment gateways or payment service providers, and the User shall provide valid and accurate payment information and authorises the applicable payment provider to process the transaction.
10.4 The Entity may take reasonable measures to facilitate secure payment processing. The Entity shall not be responsible for a failure, delay, interruption, rejection or unauthorised transaction caused solely by a third-party payment service provider, bank or financial institution.
10.5 Where reasonably necessary to prevent fraud, unauthorised transactions, payment misuse or other unlawful activity, the Entity may verify order or payment information, place an order on hold, decline a payment, cancel an order or request additional information from the User, subject to applicable law.
10.6 COD orders may be subject to a convenience or handling fee, if applicable, which shall be disclosed to the User at or before checkout and shall form part of the total amount payable for the order.

11. SHIPPING AND DELIVERY
11.1 Shipping charges, delivery locations, applicable delivery restrictions and other shipping-related terms shall be governed by the Shipping Policy available on the Website. 
11.2 Delivery timelines communicated on the Website or at the time of placing an order are indicative and may vary depending on the delivery location, Product availability, logistics arrangements and other circumstances.
11.3 The Entity shall not be responsible for delays or failure in delivery caused solely by circumstances beyond its reasonable control and shall be subject to Clause 21 (Force Majeure) and applicable law.
11.4 Users are encouraged to inspect the package and Product upon delivery and to promptly report any visible damage, tampering or incorrect Product in accordance with the Cancellation, Return and Refund Policy.

12. CANCELLATION, RETURNS, EXCHANGE AND REFUNDS
All Cancellation, Return, Exchange and Refund requests, shall be governed by the Entity’s Cancellation, Return, Exchange and Refund Policy available on the Website. For the avoidance of doubt such Cancellation, Return, Exchange and Refund Policy shall form an integral part of these Terms and shall be read together with these Terms.

13. PROMOTIONAL OFFERS
13.1 The Entity may, from time to time, offer discounts, promotional codes, coupons, sales, loyalty benefits or other promotional schemes through the Website. Each promotional offer may be subject to specific eligibility requirements, minimum purchase values, exclusions, validity periods and other terms communicated at the time of the offer.
13.2 Unless expressly stated otherwise, a promotional offer may not be combined with another offer, exchanged for cash, or transferred to another person. The Entity may modify, suspend or withdraw a promotional offer where reasonably necessary due to technical errors, misuse or fraudulent or unauthorised use, or other legitimate circumstances, subject to applicable law.
13.3 The Entity may refuse or cancel the benefit of a promotional offer where it reasonably believes that the offer has been obtained or used through fraudulent, abusive or unauthorised means.

14. INTELLECTUAL PROPERTY RIGHTS
14.1 All intellectual property rights in and to the Website and its Content, including the Brand names, trademarks, logos, Product names, photographs, designs, artwork, graphics, text and other proprietary materials, shall remain the exclusive property of the Entity. 
14.2 No ownership or other proprietary rights in the Website, Products, Content or intellectual property are transferred to the User by virtue of these Terms or the User’s use of the Website. The User shall not, without prior written permission, copy, reproduce, modify, adapt, publish, distribute, transmit, sell, license, commercially exploit or create derivative works from the Website, Content, Product photographs, designs, artwork, trademarks or other intellectual property belonging to the Entity, Brand or respective licensors. Nothing contained herein shall restrict the User from using the Products purchased from the Website for lawful personal purposes or exercising any rights available to the User under applicable law, including providing genuine reviews or feedback relating to the Products.

15. USER CONTENT
15.1 A User may submit or provide reviews, ratings, feedback, photographs, videos, testimonials, comments or other content relating to the Products purchased or the User’s experience with the Website(“User Content”). By submitting User Content, the User represents and warrants that the User has all necessary rights, permissions and consents to submit such User Content. The User shall ensure that User Content does not infringe any intellectual property, privacy, publicity or other rights of any person and does not contain unlawful or prohibited material. 
15.2 By submitting User Content, the User grants the Entity a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, reproduce, publish, display and distribute such User Content for the Entity’s legitimate business, marketing and promotional purposes, including on the Website, social media, advertising materials, and other promotional communications, subject to applicable law and any rights that cannot lawfully be waived or licensed. The User further consents to the use of the User’s name, username, image or likeness in connection with such User Content and, to the extent permitted under applicable law, waives or agrees not to assert any moral rights or similar claims in relation to such use.
15.3 The User shall not submit any User Content that is unlawful, defamatory, misleading, abusive, obscene, discriminatory or otherwise inappropriate, or that violates applicable law or third-party rights. The Entity reserves the right to remove or refuse to publish any User Content that violates these Terms, applicable law or third-party rights.

16. THIRD-PARTY SERVICES
16.1 The Website may use or integrate services provided by third parties, including payment gateways, banks, logistics and delivery partners, hosting providers, technology providers, analytics providers and other service providers.
16.2 Such third parties operate independently and may be subject to their own terms & conditions, practices and policies. The Entity does not control the independent operation of third-party systems.
16.3 Accordingly, to the extent permitted by applicable law, the Entity shall not be responsible for an interruption, delay, issues or failure arising solely from the acts or omissions of a third-party service provider. 

17. DISCLAIMER
17.1 To the maximum extent permitted under applicable law, the Website and its Content are provided on an “as available” and “as is” basis. The Entity shall make reasonable efforts to maintain the Website and keep information displayed on it accurate and updated; however, the Entity does not warrant that the Website will always be available, uninterrupted, secure or completely free from errors or technical issues. Nothing contained in this Clause shall be construed as excluding, restricting or limiting any mandatory consumer rights, statutory warranties, or product liability obligations of the Entity under applicable law.
17.2 The Entity does not guarantee continuous availability of any Product. Product images, descriptions, and other information are provided for general reference and may be subject to the reasonable variations described in these Terms. Nothing in these Terms shall exclude, restrict or limit any right or remedy that cannot lawfully be excluded or limited under applicable law.

18. LIMITATION OF LIABILITY
18.1 To the maximum extent permitted under applicable law, the Entity shall not be liable for indirect, incidental, special, exemplary or consequential loss or damage arising out of or in connection with the User’s use of the Website or purchase of Products.
18.2 The Entity shall not be responsible for loss arising solely due to events beyond its reasonable control, temporary technical interruptions, failures of third-party service providers, or unauthorised access to a User’s account resulting solely from the User’s failure to maintain the confidentiality of account credentials.
18.3 Subject to applicable law, the Entity’s aggregate liability arising out of or relating to a particular Product or transaction shall not exceed the amount actually paid by the User for the Product giving rise to the claim. Nothing in these Terms shall exclude, restrict or limit any liability that cannot lawfully be excluded or limited under applicable law, including mandatory consumer remedies.

19. INDEMNIFICATION
19.1 To the extent permitted by applicable law, the User agrees to indemnify and hold harmless the Entity and its affiliates, officers, employees, representatives and agents from and against claims, losses, liabilities, damages, costs and reasonable legal expenses arising out of or relating to:
a. the User’s breach of these Terms;
b. misuse of the Website;
c. violation of applicable law;
d. fraudulent or unlawful conduct by the User; or 
e. infringement of third-party rights through the User’s content, acts or omissions.
19.2 The indemnification obligation shall apply only to the extent the relevant claim or loss arises from the User’s acts, omissions or breach of these Terms, and shall not apply to the extent caused by the Entity’s negligence, wilful misconduct or breach of applicable law.

20. SUSPENSION AND TERMINATION
20.1 The Entity may suspend, restrict or terminate a User’s access to the Website, or any account or order, subject to Clause 9.3, where it reasonably believes that the User has:
a. violated these Terms;
b. engaged in fraudulent or unlawful activity, including fake or fraudulent orders;
c. misused the Website;
d. provided false or misleading information; or
e. engaged in any conduct that materially affects the security, integrity, functionality or operation of the Website, or materially prejudices the rights or interests of the Entity or other Users.
20.2 The Entity may also suspend or restrict access where reasonably necessary to comply with applicable law, legal or regulatory requirements, or to protect the security and integrity of the Website and its Users. 
20.3 Suspension or termination shall not affect rights or obligations accrued before such suspension or termination. 
20.4 Provisions which by their nature are intended to survive termination, including provisions relating to intellectual property, User Content, limitation of liability, indemnification, governing law, dispute resolution and other accrued rights and obligations, shall survive termination. For the avoidance of doubt, the Entity’s ownership rights in the Website, Content, Brands and other intellectual property shall continue indefinitely, and any licence granted by the User in relation to User Content submitted during the use of the Website shall survive termination to the extent required for the Entity’s continued use of such User Content for legitimate business, archival, legal compliance and record-keeping purposes.

21. FORCE MAJEURE
The Entity shall not be liable for delay, interruption or failure to perform its obligations where such delay, interruption or failure results from circumstances beyond its reasonable control, including natural disasters, floods, fire, epidemics, pandemics, war, civil unrest, strikes, governmental or regulatory actions, changes in law, power or internet disruptions, technical failures, transportation or logistics disruptions or other similar events.
The Entity shall take reasonable steps to resume affected services or fulfil its obligations as soon as reasonably practicable after the circumstances giving rise to the force majeure event have ceased.

22. REVISION OF TERMS
The Entity reserves the right to modify, amend or update these Terms from time to time to reflect changes in the Website, Products, business practices or applicable laws. Any revised Terms shall become effective upon being published on the Website, unless a different effective date is specified. The User is advised to review these Terms periodically. Continued use of the Website after the revised Terms become effective and shall constitute acceptance of the revised Terms to the extent permitted by applicable law. For the avoidance of doubt revised terms shall not affect transactions already accepted before their effective date.

23. PRIVACY AND DATA PROTECTION
23.1 The Entity’s collection, use, storage, processing, disclosure and protection of personal data shall be governed by the Privacy Policy available on the Website and applicable data protection and privacy laws. The Entity shall process personal data in accordance with the applicable legal requirements and the purposes and practices described in the Privacy Policy. 
23.2 The User acknowledges that personal data may be processed for purposes including account management, order processing, payment processing, delivery, customer support, returns and refunds, fraud prevention, security, compliance and other purposes specified in the Privacy Policy, subject to applicable law.
23.3 The Privacy Policy forms part of these Terms and shall be read together with them. In the event of a conflict between these Terms and the Privacy Policy specifically relating to the processing of personal data, the Privacy Policy shall prevail to the extent of such conflict.
23.4 Nothing in these Terms shall be construed as limiting any right available to a User under applicable data protection or privacy law.

24. SEVERABILITY
If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent court or authority, such provision shall, where legally permissible, be modified or limited to the minimum extent necessary to make it valid and enforceable. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions of these Terms.

25. WAIVER
No failure or delay by the Entity in exercising any right, power or remedy under these Terms shall constitute a waiver of that right, power or remedy. A waiver by the Entity shall be effective only if made expressly in writing and shall apply only to the specific instance for which it is given.

26. ASSIGNMENT
The Entity may assign, transfer or otherwise deal with its rights and obligations under these Terms to an affiliate, successor, purchaser of its business or assets, or another person in connection with a conversion, restructuring, business transfer, sale or similar transaction, subject to applicable law. The User shall not assign, transfer or delegate any rights or obligations under these Terms without the Entity’s prior written consent.

27. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping Policy, Cancellation, Return, Exchange and Refund Policy, and policies, guidelines or terms expressly incorporated by reference and published on the Website, constitute the entire agreement between the User and the Entity concerning the User’s access to and use of the Website and purchase of Products.

28. ORDER OF PRECEDENCE
28.1 These Terms shall be read together with the Privacy Policy, Shipping Policy, Cancellation, Return, Exchange and Refund Policy, if applicable, and other policies expressly incorporated by reference and published on the Website.
28.2 In the event of an inconsistency between these Terms and a specific policy applicable to a particular transaction or Product, the provisions of such specific policy shall prevail only to the extent of the inconsistency and only in relation to the subject matter specifically governed by that policy. 
28.3 Nothing contained in these Terms or any applicable policy shall exclude, restrict or limit any rights, remedies or protections available to the User under applicable law.

29. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India. Subject to any mandatory consumer rights or dispute-resolution mechanism available to the User under applicable law, disputes arising out of or in connection with these Terms or the User’s use of the Website shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India, subject to any jurisdiction or forum available to the User under applicable law.

30. FRAUD AND SCAM AWARENESS
30.1 The Entity does not authorise any person to request Users to make payments to unauthorised bank accounts, personal accounts, wallets or other payment channels in connection with orders placed through the Website. Users should exercise caution in relation to unsolicited calls, messages, emails, links or other communications claiming to be from the Entity or Brand and requesting payment, OTPs, passwords or other sensitive information. 
30.2 Users should make payments only through payment methods made available through the Website. Any suspected fraudulent communication, unauthorised payment request or other scam relating to the Brand or Website should be reported through the official contact details published on the Website and, where appropriate, to the relevant law-enforcement or cybercrime authorities.

31. CONTACT DETAILS AND GRIEVANCE REDRESSAL
If a User has any question, concern or grievance relating to the Website, Products, orders, payments, delivery, returns, refunds or these Terms, the User may contact the Entity or the Grievance Officer directly by phone or email at the contact details below and the Entity's representative shall endeavour to assist the User at the earliest.
The Entity shall acknowledge and address grievances in accordance with applicable law, and shall endeavour to resolve grievances within the timelines prescribed under applicable law. 

Contact Details
Entity: RD METAL WORKS
Email: shopify.paragunifycrafts@gmail.com
Address: Plot No.16, S.F., Block-A, Group, Wazirpur Group Industrial Area, Delhi-110052,
Grievance Officer: Shivani
Contact Details: +91-9266158883